I've been involved in an accident, what should I do?
Will I have to pay an excess if I am not at fault?
Can I receive a quote for the repairs to my car over the phone?
What should I do if I'm unable to make it within business hours?
Do I have to notify the insurance company before repairs are made?
Do I receive a loan car while my car is being repaired?
How will I know when my car is ready?
Is there a warranty on the repairs to my vehicle?
Which payment methods do you accept?
“Call our 24-hour accident assistance hotline on (02) 8458 0400 (24-hour service) for free accident assistance throughout NSW. If your car is drivable, bring it into our shop for an inspection. If you would like to make a claim, we have all the relevant forms to be able to process it right away.
Otherwise call us on (02) 8458 0400, as we are happy to assist you and guide you throughout the whole process.”
“If you have all of the details of the third party involved, there is no reason why an excess should apply. The best option is to put the claim through your own insurance to avoid all of the delays and dramas associated with a third party insurance claim.”
Unfortunately not, as there are too many variables when it comes to fixing cars and we really must see the vehicle and the full extent of the damage before we can commit ourselves to a price and a time frame. You do not have to make an appointment for a quotation, just come in any time between 8:00am and 5:00pm Monday to Friday, and we will happily be able to assist you.
“We operate from Monday to Friday 7:30am to 5.00pm. If you cannot make it within these times, feel free to call us on (02) 8458 0400, to discuss your options.”
“After we have quoted the damage to your vehicle, we will organise for your insurance company to inspect the vehicle and approve some paperwork so we can get started. At LSR Collision Centre, we organise everything for you.”
“At LSR Collision Centre we provide quality courtesy cars to minimise inconvenience while your vehicle is undergoing repair. Feel free to contact on (02) 8458 0400 to discuss your options.”
“From when you drop-off your carto when you pick it up, we will keep you informed and updated with the entire process of the repairs. Feel free to call us on (02) 8458 0400 or email us at firstname.lastname@example.org if you have any questions or concerns.”
“Yes, all repairs performed by us are are backed by our Lifetime Guarantee, giving you the piece of mind that the work is completed at the highest level.”
“We accept all major credit cards (incl. American Express), EFTPOS, Bank Cheque, Direct Deposit (48 hrs processing time) or cash.”